HR Answers: Happier members

first_img 22SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr Duke University Federal Credit Union deploys kiosks to measure service standards.When $123 million/15,000-member Duke University Federal Credit Union, Durham, N.C., was seeking to create a more consistent member experience, it chose HappyOrNot’s  innovative customer satisfy action kiosks. With the kiosks already in use by credit unions throughout the U.S., Duke University FCU took the use of the smiley face devices to a new level by deploying them at every member interaction station within the credit union.From the moment members walk into the lobby, until the time they leave, they are presented with the opportunity to express their satisfaction level. The fun-to-use kiosks are strategically placed at the greeter station, each of the loan officers’ desks, the teller windows, and even (soon) the drive-up stations.The results have been extremely rewarding for the credit union. “The HappyOrNot kiosks have resulted in a more consistent customer experience,” says Duke University FCU CEO Daniel Berry, CCE, a CUES member. “The presence of the kiosks and the immediate feedback they provide is always in the mind of our staff, encouraging them to be more careful to do their absolute best to serve every person who comes in the door.” continue reading »last_img read more

Launching an internal branding campaign

first_img 37SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr Branding is a complex initiative that involves two primary components – external branding and internal branding. External branding is the more well-known element and generally involves a company’s external image, reputation, logos and the like. Internal branding is often the overlooked side of branding but is essentially the most important. It involves a company’s culture and core values. It influences how employees perceive the organization, how they treat their customers or members and how they treat each other. Internal branding is the guts of the organization, and without it, the external brand will eventually fail.Internal branding serves many purposes. When done correctly, an internal brand campaign increases employee morale and helps them feel like they have a stake in the organization’s success. When that happens, employees are committed and will change their behaviors to align with the brand and its values. A successful internal branding campaign transitions your staff from employees to brand ambassadors. They don’t just work for your financial institution anymore. They live the brand and model what it represents.Launching an Internal brand campaign should always happen in conjunction with your external brand launch, but that’s not the only time an internal brand campaign benefits your organization. Sometimes the external brand is strong, but employee morale is declining.An internal brand campaign helps employees renew their commitment to your financial institution and its brand. This is especially true if you never did internal branding when you launched your external brand. An internal brand campaign is also effective when a new CEO takes the reigns. Toyota launched an internal brand campaign recently as part of its efforts to consolidate its four North American locations onto one large campus in Texas. The purpose of the campaign was to unify the company. continue reading »last_img read more

5 truths you can’t change about learning in the workplace

first_imgLet’s be honest – a lot of organizations (most, in fact) play lip service to the concept of learning and development.  We say it’s important, but our spend per employee is a fraction of what’s reported by the Bersins of the world, our managers can’t generally make time to pull people off the floor/out of the field for L&D activities and worst of all – our employee base is a segmented freak show when it comes to ability and willingness to learn.That’s why I come forward with these 5 truths you can’t change about learning in the workplace.  I was going to do 10 of these, but it was too much for the man (NatX reference intended).  So these 5 will have to do:Employees will tell you they want training, but most aren’t interested in learning.  Translation – training is an event that can be attended – it’s social and even fun at times and there’s generally not a lot of accountability related to your attendance.  Learning, however – well, that’s more about the individual and what gets applied.  To say employees love training but hate learning is fair and balanced, but in a different way than a one-on-one coaching session with Roger Aires at FOX News. continue reading » 7SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblrlast_img read more

Broome County Executive Jason Garnar delivers State of the County address

first_imgFuture initiatives include addressing the child care crisis in Broome County. While Garnar says his office is very busy with dozens of projects, he says he couldn’t have accomplished this much on his own. “When you look at all we’ve accomplished, we are an example of how government can work when you put aside politics and come together to get things done,” said Garnar. “Within another month or so, you’re going to see a pretty large county initiative dedicated toward exploring how Broome County can add more daycare spots as well,” said Garnar. Infrastructure was another hot topic in the address, including revitalizing the Oakdale Mall. By the end of the month, Garnar expects to bring more than 100 employees into the new Broome County Workforce Development Center. Covering a variety of topics, Garnar highlighted Broome County as one of the first counties in New York State to introduce stop-arm cameras to all school buses. “We’re doing this first because in Broome County we never wait on keeping our kids safe,” said Garnar. “That’s just going to generate a lot of foot traffic, a lot of activity, and I thik you’re going to see the mall grow and expand as well,” said Garnar. JOHNSON CITY (WBNG) — Broome County Executive Jason Garnar delivered the 2020 State of the County address, highlighting more than 100 initiatives his office has worked on in three years. “Since January 2017, the unemployment rate has fallen, the average price of home sales in Broome County is way up, our fund balance is 25 times more than what it was three years ago, and crime is down,” said Garnar. Garnar also discusses new protections for first responders, a new veteran resource center, and upcoming demolition projects.last_img read more

Joe Giudice Reunites With Daughters for 1st Time in Nearly 1 Year

first_imgHe and Teresa, 48, called it quits in December 2019 after 20 years of marriage.“Teresa and Joe have separated, but have no plans to divorce yet,” a source told Us Weekly at the time. “Teresa and Joe talked about their future when she and the girls were in Italy and decided it was best for them to separate. Neither of them wanted to be in a long-distance relationship. Joe has been dating in Italy, Teresa is busy taking care of their girls right now. They harbor no ill will towards each other and will continue to coparent their kids.”- Advertisement – Reunited and it feels so good! Joe Giudice and Teresa Giudice’s four daughters visited their dad in Italy for the first time in 2020.“Happy to be back,” Milania, 15, captioned a Friday, November 6, Instagram photo of herself smiling with the former reality star, 48.Joe Giudice Reunites With His Daughters for 1st Time in Nearly 1 YearJoe Giudice and Milania Giudice Courtesy of Milania Giudice/Instagram- Advertisement – – Advertisement – The former couple finalized their divorce in September, and Joe has been dating “a lawyer.”He told Wendy Williams the following month: “She’s helping out a lot out here, it’s good because I have a lot of things going on out here and she’s putting together a lot of deals for me. We’ve been seeing each other, you know what I mean? I wouldn’t say that we’re boyfriend, girlfriend, but we’re kind of like hanging out a lot.”Joe went on to say that he talks to his daughters “every day,” saying, “Melania was just gonna call me now. I was watching them play soccer yesterday through the phone. So, good thing for the phones. It’s better to be there in person, but what are you gonna do? Right now, I wouldn’t be able to come there anyway.”Listen to Us Weekly’s Hot Hollywood as each week the editors of Us break down the hottest entertainment news stories! The teenager went on to post Instagram Story videos with her siblings — Gia, 19, Gabriella, 16, and Audriana, 11 — walking through Rome. “We’re back,” she wrote.Joe’s daughters last came to Italy in December 2019. “They are so cute so happy,” he captioned an Instagram video at the time. The Italy native said in the footage: “Welcome to Italy again. I love you. You’re so cute.”That was Joe’s second visit with his kids since he moved to Italy in October following his deportation order. He was taken into ICE custody seven months prior after completing a 41-month prison sentence.- Advertisement –last_img read more

Groups chart ways to improve foodborne illness probes

first_img “Just the fact that the meeting was held was an important sign that the issue is being taken seriously,” he said. Coalition offers resourcesTim Jones, MD, state epidemiologist for the Tennessee Department of Health, attended the meeting and gave the group an overview of projects launched by the Council to Improve Foodborne Outbreak Response (CIFOR). The group is led by the Council of State and Territorial Epidemiologists and the National Association of County and City Health Officials. It receives funding from the CDC and collaborates with a host of other federal agencies and public health organizations. The FSIS plans to publish reports on the meeting and exercise within the next few months, he said. For example, he said the group learned that local authorities need to know more specific details when food products are recalled in the event of an illness outbreak. “Sometimes they don’t hear from federal or state officials” and don’t know what has been recalled, he said. CIFOR’s work is one example of how seriously public health groups are taking the need to improve outbreak investigations, Jones said. Others include the EpiReady program, which teaches authorities how to conduct investigations, and various tabletop exercises. David Goldman, assistant administrator in the FSIS office of public health, told CIDRAP News that the 2-day event sparked robust discussions about a range of topics. “What we wanted the presenters to do was be candid about the problems they confront,” he said. The meeting was held in St Louis on May 15 and was followed the next day by a tabletop exercise that simulated a multistate Escherichia coli outbreak involving ground beef. The 2-day event was attended by officials from the US Department of Agriculture’s Food Safety and Inspection Service (FSIS), the Food and Drug Administration, and the Centers for Disease Control and Prevention, plus state and local public health officials, food industry groups, university researchers, and consumer groups. Goldman said the tabletop exercise afterward was useful because it raised all of the concerns that had been discussed during the meeting. “And people who were unfamiliar with outbreak investigations learned a lot about them. It illuminated the problems and the obstacles,” he said. Some participants shared their frustrations about difficulties in getting information from regulatory agencies and industry. “Some of the information can’t be shared readily due to the laws that regulatory agencies operate under,” Hedberg said. Apr 25 USDA press release on outbreak investigation meeting (Problems in the dissemination of food safety information were the topic of a lengthy report released yesterday by a group called the Food Safety Research Consortium. See May 22 story link below for more information.) Oct 23, 2007, CIDRAP News story “USDA announces plans to reduce E coli contamination in ground beef” Recall messages could be better crafted to reflect more clearly that the recalled product is harmful and should not be consumed, Hedberg said. “The focus should be on the desired behavior of the consumer.” May 23, 2008 (CIDRAP News) – Federal agencies that play key food safety roles recently held a public meeting to clarify the obstacles public health officials encounter in investigating foodborne disease outbreaks and to build support for measures to improve the process. Craig Hedberg, PhD, associate professor of environmental health sciences at the University of Minnesota School of Public Health in Minneapolis, attended the meeting and took part in the tabletop exercise. He said the discussions were useful for charting the patterns that have occurred in outbreak investigations and fleshing out plans for improving them. Jones said CIFOR, now in its third year, has established an online source for questionnaires and outbreak training resources, has developed guidelines for multistate outbreak investigations, and is working on several other initiatives. Hedberg said that though many important issues were raised at the meeting, it’s clear that quick fixes are unrealistic. “Part of it is changing people’s normal work patterns. A lot of it is culture change that has to occur across the system,” he said. “Everyone is in theory committed to better communication and more transparency—the devil is in the details.” The FSIS had announced that it would explore how to improve outbreak investigations last October, as it unveiled measures to address a spike in E coli outbreaks linked to ground beef. See also: Whether a food recall is voluntary or mandatory is largely a technical issue, he said. However, focusing on whether a recall is voluntary or mandatory can lead some of the public to think that the associated outbreak isn’t an important public health problem. Hedberg also said a focus on the role of local officials was a useful outcome of the meeting. “People from local departments describe how they feel left out of larger multistate outbreak investigations, but local agencies are the ones interviewing the cases,” he said. “And sometimes it’s not apparent why the case should be at the top of their priorities.” Other issues that were raised at the meeting, Hedberg said, included the need to improve methods for assessing case-patients’ food exposures and the view of some experts that food recalls, as currently administered, don’t convey an adequate level of warning to consumers. May 22 CIDRAP News story “Experts propose steps to ease food safety info flow” All outbreaks start locallyOne of the major themes that participants emphasized was the important role of local public health officials, Goldman said. “Outbreak investigations can be quite complex, but everything starts locally with one or two cases,” he said. CIFOR Web sitelast_img read more

Inner City: Tim Danaher

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​CalSTRS at forefront of hundreds of funds in latest VW lawsuit

first_imgThis figure can be extrapolated from the share price reactions in September 2015, but it also needs to account for general market movements.The case has been filed in the Braunschweig District Court (Landgericht Braunschweig) in the federal state of Lower Saxony, the home state of VW’s headquarters in Wolfsburg.It is being financed by Bentham Europe (BE), a third-party litigation funder.Jeremy Marshall, CIO at Bentham Europe, said: “Most investors have been upset about the arrogance of approach taken by VW – for instance, claiming they knew nothing about the fraud, then saying it wasn’t their fault.”But he said it had been difficult to find exactly who had been investing in VW, as some investors were reluctant to come forward.“Everybody believed VW was an environmentally friendly business, and investors now feel they have been made to look foolish,” he said. Bentham said the chances of reaching a settlement depended on whether VW could defend the charge of negligence in managing its business.He said: “We suspect it will be death by a thousand cuts – regulators, media, whistle-blowers – and there is going to be a point where people will start to go through the books, and the company will want to avoid that.”Brian Bartow, general counsel and chief compliance officer at CalSTRS, said: “Companies must be held accountable when they engage in such widespread deliberate deceit that destroys shareholder value, damages their reputation and harms the public.“As a long-term shareholder, CalSTRS has serious concerns about Volkswagen’s internal controls, governance and oversight by the Board.“This action seeks to recover not only CalSTRS’s economic losses to the pension fund but ultimately to implement much-needed corporate governance reforms going forward at Volkswagen.”Plans are afoot to file a further lawsuit against VW on behalf of other institutional investors, in late August; work to prepare the case in line with complexities of the German legal system is still in progress.A similar lawsuit was filed against VW in Brunswick by nearly 300 institutional investors, including CalPERS, last March.Bentham said: “The reason for the two groups is a function of market competition, and that this is what happens in the US. It is no bad thing, as there are so many active shareholders, and it doubles the impact of the lawsuits.”  Quinn Emanuel said the Braunschweig Appellate Court would be likely to consolidate the model case applications and select a so-called model plaintiff.Bentham Europe is inviting investors that wish to participate in the second wave of litigation to indicate their interest by 30 July 2016.Meanwhile, the Boston Retirement System has become the first institutional investor to file a bondholders’ class action against VW in the US.The lawsuit has been filed in the California Northern court by lawyers Labaton Sucharow and relates to bonds issued by VW between 23 May 2014 and 22 September 2015. Around 800 different funds, including the California State Teachers’ Retirement System (CalSTRS) and European pension funds, are backing a lawsuit filed in Germany against Volkswagen (VW) by lawyers Quinn Emanuel. The claims, estimated in total at €1.5bn-2bn, are for losses related to the material fall in share price experienced by VW shares on the German stock exchange during the week commencing Monday 21 September 2015, after the disclosure that the car manufacturer had used ‘defeat device’ software on thousands of diesel vehicles sold in the US, enabling them to violate emissions standards.Around €25bn was wiped off the company’s market capitalisation on German exchanges in two days following revelations of the fraud by US environmental agencies, with the share price plummeting from €160 to €100.The losses, however, are not simply based on the fall in share price but must reflect the risks associated with the scandal.last_img read more

Coronavirus cancels 4000-strong real estate conference

first_img Video Player is loading.Play VideoPlayNext playlist itemMuteCurrent Time 0:00/Duration 0:58Loaded: 0%Stream Type LIVESeek to live, currently playing liveLIVERemaining Time -0:58 Playback Rate1xChaptersChaptersDescriptionsdescriptions off, selectedCaptionscaptions settings, opens captions settings dialogcaptions off, selectedQuality Levels720p720pHD432p432p216p216p180p180pAutoA, selectedAudio Tracken (Main), selectedFullscreenThis is a modal window.Beginning of dialog window. Escape will cancel and close the window.TextColorWhiteBlackRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentBackgroundColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentTransparentWindowColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyTransparentSemi-TransparentOpaqueFont Size50%75%100%125%150%175%200%300%400%Text Edge StyleNoneRaisedDepressedUniformDropshadowFont FamilyProportional Sans-SerifMonospace Sans-SerifProportional SerifMonospace SerifCasualScriptSmall CapsReset restore all settings to the default valuesDoneClose Modal DialogEnd of dialog window.This is a modal window. This modal can be closed by pressing the Escape key or activating the close button.Close Modal DialogThis is a modal window. This modal can be closed by pressing the Escape key or activating the close button.PlayMuteCurrent Time 0:00/Duration 0:00Loaded: 0%Stream Type LIVESeek to live, currently playing liveLIVERemaining Time -0:00 Playback Rate1xFullscreenHow much do I need to retire?00:58More from newsCOVID-19 renovation boom: How much Aussies are spending to give their houses a facelift during the pandemic3 days agoWhizzkid buys almost one property a month during COVID-197 days ago Organisers, Total Real Estate Training, made the postponement announcement Wednesday morning, citing risks associated with the coronavirus pandemic.No date has yet been set for the reschedule of the conference, which was to have been held in two months’ time on Sunday May 31 and Monday June 1.TRET general manager Nichola Byrne said the measure was prudent. Home buying intentions still strong: CBA MORE: Big sales despite virus concernscenter_img AREC has been held annually for 23 years. Picture: SOPHIE FOSTEROne of Australia’s largest and oldest real estate conferences is the latest mass gathering to bow to an unprecedented national campaign to beat the coronavirus threat.Over 4000 delegates have been offered refunds for the Australasian Real Estate Conference – which has been held annually on the Gold Coast for the past 23 years. “We believe this is prudent action to take in light of the World Health Organisations advice for governments and businesses to heighten their containment efforts and our own Federal Government’s banning gatherings of more than 100 people indoors,” she said.“The rescheduling of AREC-2020 will be announced once it is clear that the virus is contained. We will continue to actively monitor developments around COVID-19, as the health of our delegates and our speakers are of the utmost concern.” FOLLOW SOPHIE FOSTER ON TWITTERlast_img read more

Nordic supplier Skangas to deliver LNG to paper mill

first_imgImage courtesy of SkangasNordicNordic LNG company Skangas reached a deal with Metsä Tissue Corporation for the supply of liquefied natural gas to the latter’s paper mill for production process use.At the mill in Mänttä, Finland, LNG will replace liquefied petroleum gas (LPG) in the paper drying process.LNG will be delivered to the Mänttä mill by road tanker from the Skangas Pori LNG terminal, Skangas said in its statement, adding that before being used, the chilled fuel will be regasified at the mill.In cooperation with the technical services of its parent company, Gasum, Skangas will carry out the modification and equipment installation work relating to the fuel change.The Metsä Tissue Mänttä mill produces toilet tissues, household towels, handkerchiefs, industrial rolls and greaseproof paper for baking and cooking products.last_img read more