HR Answers: Happier members

first_img 22SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr Duke University Federal Credit Union deploys kiosks to measure service standards.When $123 million/15,000-member Duke University Federal Credit Union, Durham, N.C., was seeking to create a more consistent member experience, it chose HappyOrNot’s  innovative customer satisfy action kiosks. With the kiosks already in use by credit unions throughout the U.S., Duke University FCU took the use of the smiley face devices to a new level by deploying them at every member interaction station within the credit union.From the moment members walk into the lobby, until the time they leave, they are presented with the opportunity to express their satisfaction level. The fun-to-use kiosks are strategically placed at the greeter station, each of the loan officers’ desks, the teller windows, and even (soon) the drive-up stations.The results have been extremely rewarding for the credit union. “The HappyOrNot kiosks have resulted in a more consistent customer experience,” says Duke University FCU CEO Daniel Berry, CCE, a CUES member. “The presence of the kiosks and the immediate feedback they provide is always in the mind of our staff, encouraging them to be more careful to do their absolute best to serve every person who comes in the door.” continue reading »last_img read more

Valladolid house raid yields ‘drugs’

first_imgFive sachets of suspected shabu, asling bag, a cellphone, and drug paraphernalia were recovered from the house,the report added.      BACOLOD City – A former drugsurrenderer was arrested in a house raid in Barangay Tabao Proper, Valladolid,Negros Occidental.  Armed with a search warrant, officersof the municipal police station raided the house of 35-year-old Honorato TomacaJr. around 8:21 p.m. on Friday, a police report showed.center_img The suspect was detained in the lockupcell of the Valladolid police station, facing charges for violation of RepublicAct 9165, or the Comprehensive Dangerous Drugs Act of 2002./PNlast_img read more

Villa not up for sale – Faulkner

first_img Quoted in the Express and Star, Faulkner said: “I can categorically confirm Aston Villa Football Club has absolutely not been put up for sale and that Randy Lerner is not actively looking to sell the club.” Aston Villa have distanced themselves from reports owner Randy Lerner is looking to sell the club. The suggestion at the weekend was that Lerner was looking to recoup a figure of around £200million for a club he bought in 2006 for £62.6m, and after spending £250m on players and upgrading facilities. But chief executive Paul Faulkner has refuted the speculation and insisted Lerner has no intention of walking away. center_img Press Associationlast_img read more

Dhoni delivers as Pune reach IPL final

first_imgMS Dhoni proved he is still a man for the big occasion and Washington Sundar also sparkled as Rising Pune Supergiant beat Mumbai Indians by 20 runs to reach the Indian Premier League final.Dhoni has had his critics during the tournament, but the former India captain will play in a record seventh IPL final after bludgeoning a brutal unbeaten 40 off only 26 balls to get Pune up to 162-4.Ajinkya Rahane and Manoj Tiwary made half-centuries and Dhoni produced some late fireworks, hitting five sixes, before Sundar claimed outstanding figures of 3-16 as Mumbai were able to muster only 142-9 at the Wankhede Stadium yesterday.Parthiv Patel got a Mumbai side, who finished the regular season top of the table, off to a flyer in their run chase, but his 52 from 40 balls was in vain.Pune can now put their feet up before the final in Hyderabad on May 21, while Mumbai will be their opponents if they defeat either Sunrisers Hyderabad or Kolkata Knight Riders in a second qualifier on Friday.Rahul Tripathi went without scoring when he was cleaned up by the fifth ball of the match from Mitchell McClenaghan and Lasith Malinga struck a huge blow in the next over by getting rid of Steve Smith.Pune were 9-2 when Tiwary arrived at the crease, but Rahane (56 from 43) provided some impetus by taking McClenaghan for back-to-back boundaries.Rahane went soon after passing 50 following a stand of 80, but Tiwary hit a McClenaghan beamer to the boundary to bring up his half-century and hit the next ball down the ground for six before Dhoni cleared the ropes twice in a penultimate over which yielded 26 runs.There were another two sixes from Dhoni in the last over from Jasprit Bumrah and Tiwary was run-out off the final ball in a dramatic end to the innings after making 58 from only 48 deliveries.Patel got Mumbai off to a great start with three sixes early in their reply, but Lendl Simmons was run-out at the non-striker’s end after Shardul Thakur got a hand on a mistimed stroke from his opening partner.Sundar put Pune firmly on top by removing Rohit Sharma and Ambati Rayudu in the sixth over, the teenager also striking a major blow by getting Kieron Pollard cheaply to put Mumbai in the mire on 51-4.Patel lacked support and any chance of a Mumbai victory was all but over when he holed out to Thakur, who finished with figures of 3-37, as Pune marched into what will be Dhoni’s milestone final.(Omnisport)last_img read more

JHU goalie Eric Schneider looks to continue strong stretch of play after poor start to season

first_imgTwo Johns Hopkins defenders stood to Eric Schneider’s right, another two on his left. None helped him.Syracuse’s Randy Staats blistered a shot at Schneider from 20 yards out, but Schneider stonewalled Staats, lifting his stick just in time.A groundball rebound trickled out to Staats and by the time a Blue Jays defender leaked out to cover him, Staats had already given Syracuse the lead for good as Schneider sprawled on the ground.In the midst of similar struggles early in the season — Johns Hopkins dropped five-of-seven when Schneider allowed 12.4 goals per game — he almost lost his job, according to The Baltimore Sun. But he stopped giving up second chances, like the one to Staats, and got a second chance himself.The turning point, JHU head coach Dave Pietramala said, came in an 11-10 double-overtime win over Penn State. Since then, Schneider’s changed his approach, stood taller and got a solidified defensive line in front of him, which has translated to allowing 6.8 goals per game in the last five contests. He’ll ride that hot streak into Annapolis, Maryland where Johns Hopkins (10-6, 4-1 Big Ten) will get another chance to stop second-seeded Syracuse (13-2, 2-2 Atlantic Coast) in the NCAA tournament quarterfinals on Sunday at noon.AdvertisementThis is placeholder text“We’ll have to get goaltending,” Pietramala said. “If you play Syracuse, you need double-digit saves. It’s always the way I’ve felt.”The first step for Schneider is simplification, he said, just worrying about the white ball and nothing else. He used to get too emotional before games — as he did before his game in the Carrier Dome against Syracuse, a 13-10 loss on March 14.“I hoot and holler,” Schneider said. “Sometimes I get so excited, I forget everything else around me. Your mind is all scattered, your legs are jittery. Being more calm, cool and collected … helped me late in the season. This position is more mental than physical.”He’s also improved his technique with goalie coach Dave Allan. He’s bigger in goal and “holding his pipe,” which forces opponents to take shots with worse angles, makes him more fundamentally sound, he said.ESPN lacrosse analyst Mark Dixon said he’s seen marked improvement in Schneider’s form since the start of the season. Schneider’s not dropping as quickly as he used to, Dixon said, and by not dropping his hands, it’s allowed him to make saves by staying taller.“(Schneider’s) proven to be invaluable,” Dixon said. “In games where he’s struggled, they’ve come up short. When he’s good, Hopkins has a solid chance to win.”Facing a top-flight offense in practice at JHU has prepared Schneider for the Orange, he said.Johns Hopkins is No. 9 in the nation in scoring and boasts the nation’s second-highest goals-per-game scorer in junior attack Ryan Brown. Fielding shots from his teammates will give him a look, he said, at a Syracuse offense that’s quick in transition.As much as Schneider learns from the JHU offense shooting on him in practice, his defenders are the ones he’ll need come Sunday.“Right now, they’re giving me shots I can make plays on,” Schneider said. “It’s boosting my confidence going forward through the game.”The defense in front of Schneider was a revolving door all season. Senior defender Robert Enright suffered a season-ending knee injury in February. Then, Eddie Morris, Enright’s replacement, sustained his own season-ending knee injury after his best week of practice in three years at JHU, Pietramala said.Schneider’s defense solidified when Pietramala moved Nikhon Schuler from long-stick midfield to close defense.Since the switch, Schneider has been a brick wall and will look to parlay it into a national semifinals berth.“Looking back at (the first Syracuse) game, we see the mistakes we made,” Schneider said. “But we’ll have to fix that.” Comments Facebook Twitter Google+ Published on May 16, 2015 at 6:39 pm Contact Sam: [email protected] | @Sam4TRlast_img read more

Urban flocks Part 1 5 common birds of San José

center_img The Tico Times is pleased to welcome Robin Kazmier, the general manager of our Publications Group, into an additional role: at the helm of  “Into the Wild,” the monthly wildlife column written by Lindsay Fendt over the past year. This column will continue to explore all kinds of species found in Costa Rica, but with an emphasis on birds for the next few months.Despite the best efforts of many a telescope-wielding nature guide, I fell in love with birds while sitting at my desk in San José, editing a field guide to the birds of Costa Rica in my previous job. As it turns out, birding is the nature-lover’s antidote to living in the city, because birds are everywhere. And the ones you see while sitting in traffic are no less amazing than those deep in the rain forest.So, if you find yourself in a jungle of the concrete variety, here’s a quick introduction to some of the most common birds of San José (and many other urban areas of Costa Rica). This is the first in a two-part series. The great kiskadee has several lookalikes in Costa Rica, but is distinguished by its large size, rufous (reddish-brown) tint to its wings and tail, and white “eyebrows” that join on the back of its head. (Courtesy of Andy Morffew/Wikimedia Commons)Great Kiskadee (Pitangus sulphuratus)Spanish & Costa Rican local names: Bienteveo Grande, Cristo Fue, Pecho Amarillo*The great kiskadee is a raucous bird whose name is derived from its call in both English (“KIS-ka-DEE”) and Spanish (“bien-te-veo”). Here’s what a group of great kiskadees sounds like:Great kiskadees are common in gardens and open areas throughout the country; in San José they perch in trees and on utility wires, and make an enormous amount of noise. They belong to the tyrant flycatcher family (Tyrannidae).last_img read more

Our Flag Reflections on Flag Day

first_img The American Flag represents over 240 years of freedom.  However, that freedom has come at a heavy cost, from the Revolution to the Global War on Terrorism. As a nation, we have sacrificed much to protect the freedoms we hold dear and to promote democracy in every corner of the world.Everyday across the United States of America, we proudly fly the flag to remember those who have given the ultimate sacrifice to preserve our great heritage of freedom and opportunity. When we swear allegiance to our flag it is not mere tradition but a solemn and sacred vow to those heroes who have shed their blood in exchange for our freedom. It is a promise that their sacrifice was not in vain.The flag is a symbol of freedom and hope. Hope, that in spite of the struggles we may face, our children will have a bright future, free from oppression and full of promise and liberty.As we approach Flag Day, June 14, I would like to share some guidelines for showing the proper respect to our flag, the symbol or our great nation.No disrespect should be shown to the flag of the United States of America; the flag should not be dipped to any person or thing. Regimental colors, state flags, and organization or institutional flags are to be dipped as a mark of honor.When displaying the American flag, the U.S. flag is always the first flag raised and the last to be lowered. No other flag should be hoisted above it, and no other flags may be larger.During the Pledge of Allegiance and National Anthem, citizens should stand and face the flag, remove any headdress and either salute or cross their chest with their right hand.The American flag should fly only from sunrise to sunset; however, the flag may be displayed for 24 hours or more if it is properly illuminated through the night hours.The American flag should never touch the ground nor should it be written or drawn on, disfigured or defiled in any way.When a flag is worn or tattered and can no longer serve as a symbol for our country, it should be destroyed by burning in a dignified manner. Many American Legion posts conduct dignified burning ceremonies, often on Flag Day. If you have such a flag, I encourage you to take it to your local post and let it be retired with the respect it deserves.Remember that we say the pledge, not to a piece of cloth, but to the ideals that it represents, “to the Republic for which it stands, one Nation under God, indivisible, with liberty and justice for all.”I hope you will join me in reminding others to give our flag the honor it is due, not just this Flag Day, but every day of the year. Categories: Kahle News 14Jun Our Flag, Reflections on Flag Daylast_img read more